This Consumer Policy outlines the rights and responsibilities of consumers who purchase products or services from Technical Alliance. We are committed to complying with the Australian Consumer Law (ACL) and ensuring our customers are aware of their rights.
Your Rights under Australian Consumer Law
Under the ACL, you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Change of Mind
Please note that we are not obliged to provide a refund if you simply change your mind about a product or service you have purchased from us. However, we may offer a refund, exchange, or credit at our discretion if the item is returned within a specific period, in its original condition, and with proof of purchase.
Returns and Refunds
If you believe a product you have purchased from us is faulty or not of acceptable quality, you may have rights to a refund, repair, or replacement. You must provide proof of purchase to make a claim, and the following conditions must be met:
- Faulty Product: If the product has a minor defect, we may choose to repair it. If the fault is major, you can choose a refund or replacement.
- Damaged in Transit: If your purchase was damaged during delivery, please notify us within a specific timeframe, and we will arrange a replacement or refund.
- Incorrect Product Delivered: If we accidentally deliver the wrong product, please notify us as soon as possible, and we will arrange for the correct product to be delivered to you.
We comply with all statutory warranties applicable under Australian law. Some products may also come with a manufacturer’s warranty. Please retain your receipt and any other purchase documentation to ensure that you can make a warranty claim if necessary.
Complaints and Feedback
We welcome your feedback, including comments, complaints, or queries. Please contact us, and we will respond as quickly as possible.
Modifications to Consumer Policy
We reserve the right to modify this Consumer Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.
If you have any questions or concerns about this Consumer Policy or your dealings with our website, please contact us.