Support that answers

When we hand a system over, we stay accountable for it: service, maintenance, upgrades and the phone call that gets answered. It’s how the company runs.

TA CONNECT

TA CONNECT is our managed-services arm - IT and AV looked after under one plain-language agreement. No hidden clauses, no legal jargon: who does what, when, and how, agreed up front.

A TA CONNECT agreement covers help desk, network management, AV system management, cloud services, remote monitoring and scheduled on-site works. Every request is classified - Critical, High, Medium, Low or Proactive - with critical issues phoned straight in, and response targets defined in your agreement. You see your open and closed requests, incident metrics and upcoming renewals through the client portal, and each quarter we sit down together to review performance, security and the budget ahead.

The cover behind the coverage

Technical Alliance maintains public liability, professional indemnity and cyber liability insurance - current certificates of currency and applicable limits are available on request.

TA CONNECT support agreements are provided by TA Connect Holdings Pty Ltd (ACN 685 830 433) as trustee for the TA Connect Unit Trust (ABN 14 273 312 761).

What it looks like in practice

The City of Rockingham runs more than thirty facilities on systems we standardised, installed and continue to maintain under a current, ongoing engagement - reactive maintenance included. The Lodge Wadjemup runs on our support from the other side of a ferry ride. That is the shape of support we build for every client.

Existing client with something urgent? Call 1300 650 144 or email hello@technicalalliance.com.au. New project? Tell us what you’re building.